1. Roll-Off Container Request form is filled out by customer (via website) or by Legacy staff. If a container is requested over the phone we will fill out information accordingly. This form feeds into our master roll off tracking sheet. Once form is submitted, this begins the full setup process. 2. Email the temporary customer our Electronic Temporary Agreement. Highlight the line in the tracking sheet in YELLOW. 3. Once we receive "I agree" from the customer in agreement, go ahead and set up the account in TRASH FLOW, if it does not already exist. 4. Call the customer for advance payment and card to keep on file. At this point, the customer should have a negative balance for the amount of the rental. 5. Create a drop work order in dispatch for the container to be delivered on site. Be sure to include details like drop date, placement instructions, and a phone number the driver might need under special circumstances. 6. Highlight the line in the tracking sheet in BLUE. This means the rental is now an upcoming rental. No action needs to be done until the container is dropped off on site. -----------------------CONTAINER IS DELIVERED BY DRIVER----------------------------- 7. Complete workorder in TRASH FLOW. Make sure the box is charged correctly and the account should now be reduced to a $0 Balance. Update container placement information in boxes tab with CONTAINER SERIAL NUMBER AND DROP DATE. Line in the track sheet should remain highlighted in BLUE. 8. Upon request of removal, create another work order in TRASH FLOW for the driver. Once again, please make sure key information is noted for the driver in dispatch. After driver physically completed workorder, complete the order in the dispatch portal. CHECK ACCOUNT FOR INACCURATE OVERAGES. Highlight the line in the tracking sheet in GREEN for fully completed! Subject – “Legacy Waste: Electronic Temporary Service Agreement” Hi ____________, Please review the information and terms below. To agree to this electronic service agreement please reply "I agree" and provide any other additional information needed. If you have any questions, please let me know. Thanks! Customer Name: Contact Phone: Site Address: Billing Address: Advanced Payment Required: $_______ and Credit Card on File Service: Material: Delivery Date: Rental Term: Per Pull Rate: Tonnage Included: Additional Tonnage Rate: Container Placement Instructions: TERMS AND CONDITIONS WASTE MATERIAL. Container shall not be loaded with the following material: Drums, paint, solvents, chemicals, batteries, items containing Freon or materials which could be considered flammable or explosive. In addition, no tree stumps, tree branches, brush, tires, or yard waste unless set up as a specific yard waste or other Special Waste Container. NOTE CONTAINERS PRICED FOR C&D MATERIAL ONLY—if rejected from the C&D landfill due to contamination, the container will be taken to the trash landfill & the per ton cost will be modified to the current Trash cost. There may also be an additional trip fee for the driver having to come off route. LOADING. Do not overload or place any material above the sides of the container. You will incur a $125.00 trip charge if box cannot be serviced because of overloaded conditions. The following conditions apply when loading rock, dirt, brick, or any other heavy material: (a) 20yd containers may be filled ¾ to the top of the box. (b) 30yd containers may be filled only half way. (c) 40yd containers may be filled only 2’ (ft.) from the bottom. All containers must be loaded level to, or below the top of the container so that it can be covered with a tarp for legal transportation. Any fines due to container being overweight will be paid for by the customer. D.O.T Regulations permit our vehicles to haul up to 12 tons, but must not to exceed 12 tons. PROPERTY. Legacy Waste and Recycling is not responsible for any damages to driveways, lawns, trees, or branches due to our equipment servicing your account. If delivery site is under construction or otherwise weathered, it is the customer’s responsibility to prepare the drop location to avoid damage to property and or the truck delivering the container. (Plywood, cones, flags, paint or tape off area etc.) Overhead obstructions, tight placement and dangerous or unleveled surfaces must be avoided for everyone’s safety. GENERAL CONTAINER USAGE. Be aware of the following when loading/utilizing the roll-off container. (a) Do not force back door closed; complete loading only after the door has been closed and locked normally (b) Do not place any objects in front of or around the container in a way that may restrict truck access for hauling (c) Do not move container without permission from Legacy Waste and Recycling. You will be held responsible for any damage to the container. (d) Do not ask the driver to place container in an unsafe area or outside of an area that has already been established. If you need the container relocated after placement there may be a relocation charge applied. DELIVERY/REMOVAL. CONTAINER CAN ARRIVE ANYTIME THROUGHOUT THE DAY ON THE DELIVERY DATE UNLESS OTHERWISE ARRANGED. For all arrival, removal or any other issues you must call 440.723.8483. Do not wait until container is full to call for service. Call a minimum of 24hrs in advance or establish a removal date. Your removal or switch out MUST to be scheduled into a route. Unless prior arrangements have been made, customer has use of the container to a standard period of seven (7) days and the container will be removed on the following 8th day. If the container use needs to be extended, you must notify the office prior to the 7th day. A $12.00/day charge will be added if call in to extend beyond the standard 7-day week. FOR REMOVALS, DO NOT CALL THE PHONE NUMBER ON THE DUMPSTER, please call 440.723.8483. PAYMENT POLICIES. Payment arrangements must be established prior to delivery of any roll off container. Payment requirements will vary based on established contract: (a) 10% deposit of quoted price (b) Paid in Full for first container delivery. In the event that there will be multiple containers, we offer an Empty & Return or On-site switch out. In this circumstance, a method of payment for additional containers will need to be provided for future billing. We accept Check & Credit card (Visa, MasterCard, Amex & Discover) & ACH bank drafts. EXTRA FEES/CHARGES. Our company does not own the landfill where the dumpsters are emptied. The landfill bills our company once every 30 days. If you exceed your weight limit, we may not be notified for several weeks. If applicable, there will be a delay in billing for excess weight or contaminated charges. Notice the following extra charges and are not limited to: (a) We may charge a $125 fee if you cancel or modify an order the day of delivery or after business hours the day before. (b) There are weight limits on your container. A fee will apply for an amount beyond the limit for your container. (c) We charge a minimum fee of $125 for unsuccessful container pick-up or drop-off attempts. Such as, anything blocking access to pick up or drop off location: Vehicles, construction equipment, low power lines or branches, construction zones, overloaded or overweight containers, locked gates or fences, inaccessible driveways or parking lots for any reason(s) out of our control. This fee covers drivers pay, fuel, and time for re-routing the drivers planned schedule which takes an immense amount of work. (d) A fee of $12 per day will apply if you exceed the established rental period. You are responsible for scheduling the dumpster pick-up.